FAQ
Common questions, all in one place.
Most of what people ask, answered. If your question isn't here, give us a call or send a message — a real person will get back to you.
Pickup & delivery
If you're a recurring customer, your orders are automatically placed on the schedule. If you're a 'by request' customer, you can schedule online any time.
No. We text you a message when we're on our way and you're the next stop. You can tell us where to pick up or leave the bag — front porch, back porch, garage, behind the gate, or with the apartment manager.
We return your clothes on the next delivery day — normally 2 days from pickup.
Pay on delivery, by credit or debit card. No card on file required to schedule.
Nope. Use the service as often or as little as you need. We do offer recurring weekly slots if you want one — pricing is slightly better — but it's optional.
Service & products
Commercial-grade laundry detergent and fabric softener. Free & clear (no fragrance, no dyes) and bleach are available on request — just leave a note when you book or tell the attendant.
We sort clothes to separate whites, lights, and darks, and spray-treat soiled areas. We do not overload the washing machines. Folding is meticulous.
Yes — through pickup & delivery. Suits, dress shirts, blouses, dresses are returned on hangers in protective bags.
Comforters, sleeping bags, rugs, mattress pads, horse blankets are priced per item rather than per pound. Full pricing is on the Pricing page.
Stores
Both stores are open 5 AM to 11 PM, every day, including weekends and holidays.
Both stores — Highlander Laundry (O'Fallon, Sonderen St) and Bestway Laundry (St. Peters, Mexico Rd) — offer drop-off wash & fold and pickup & delivery.
Yes — major credit, debit, and Apple Pay or Google Pay via Spyderwash. Coin machines are still available too.
Highlander is attended 7 AM to 7 PM. Bestway is attended daily.